Toolkit: NHS 24 public health campaign - winter 2024/2025

About us

We are Scotland’s provider of digital and telephone-based health and care services. Our services include:

• 111 – providing urgent care triage for anyone who thinks they need A&E, but it is not life or limb threatening, support for those in mental health distress and advice when their GP, pharmacy or dental practice is closed.
• NHSinform.scot - Scotland's online health information service that offers quality assured health and care information including - Symptom checker, Scotland’s Service Directory and Mental health advice and resources.
• Breathing Space a free and confidential phone and web chat service for anyone in Scotland over the age of 16 experiencing low mood, depression, or anxiety.
• Care Information Scotland (CIS) a phone, webchat and website service providing information about care services for people living in Scotland.
• Quit Your Way Scotland an advice and support service for anyone trying to stop smoking in Scotland.
• Living Life a phone service that offers support to people in Scotland who are experiencing low mood, mild to moderate depression or symptoms of anxiety through cognitive behavioural therapy (CBT).

NHS 24 Online app

Our app ‘NHS 24 Online’ provides people in Scotland an additional channel to find out more about their symptoms, how to safely self-manage illnesses and conditions, and when and where to see further medical advice if required. NHS 24 Online is free and can be downloaded on both iOS and Android devices. 

Social media

For more details on our services, including current campaigns and recruitment, have a look at our social media: Facebook, X (Twitter), Instagram, YouTube, LinkedIn

Recruitment

For all applicants hoping to join the organisation, our careers section of our website provides key information including:

• links to current vacancies
• videos of staff discussing their roles
• details of the recruitment process
• benefits of working for NHS 24 and top tips for a successful application.

Accessibility

Work is continually ongoing to ensure our services are accessible.

You can access 111 in diverse ways:

• Language Line - If English is not your first or preferred language, you can use the free interpretation service Language Line.
• British Sign Language (BSL) - If you use BSL, you can use the free BSL interpreting video relay service Contact Scotland BSL.
• Relay UK. - If you use a textphone you can contact NHS 24 on 18001 111. Or you can contact NHS 24 with the Relay UK app.

NHS inform provides health information online in 24 different languages, British Sign Language (BSL), Audio, Easy Read, and Large Print. For more information on this see: nhsinform.scot/translations/